Your infrared sauna has several built-in error codes you may see on the control panel. These are: EO: Temperature Sensor DisconnectedES: Temperature Sensor Short Circuit In case of an EO or ES error code, please contact technical support for further assistance. OHT: Inside Sauna Temperature is over the limit (180F/82C)OHR: Inside of Controller is overheated (180F/82C) OHT … Read more
Once you connect your sauna and turn it on, it should take about one minute to heat to the desired temperature per degree over 100. So, if you set your temperature at 120, it will take approximately 20 minutes to reach that temp. If for some reason your sauna is taking longer than normal to heat … Read more
Health Mate saunas are designed to give our users the best possible infrared experience. In the event your sauna is having issues with the front heaters, please ensure your new Health Mate infrared sauna is correctly wired. Note: All heater cables should be plugged directly into the red power supply. If once you’ve watched the video, … Read more
It is completely normal for your control panel lights to flicker. This increases the lifespan of the panel lights. Your sauna panel uses small LED lights that work similar to a computer, with a binary on and off status rather than a continuous stream of light like traditional light bulbs. In addition, your control panel runs … Read more
The bench heater in all Health Mate Saunas is the lowest-watt heater in the cabin. This heater is designed to give half the amount of infrared heat as the heaters in the back or the front of the sauna. With the bench heater being right next to the legs, we designed it for maximum comfort … Read more
If your control panel has issues, try the onboard reset buttons on the power supply. If after you try a reset and it doesn’t fix the problem, please contact our support team by filling a support ticket and someone will get back to you shortly.
Going on vacation or simply taking a break from using your sauna? We recommend that you unplug it whenever you’ll be storing or not using your sauna for an extended period. Additionally, you’ll want to protect your sauna from outdoor elements. Whether you’re storing it indoors or out, it’s a good idea to use a cover to … Read more
If your sauna requires 120-volts to operate, it can use a standard 120-volt light bulb, rated at 60 watts maximum. For infrared saunas that require 230-volts, a 60-watt bulb is also required. Any bulb with a voltage rating from 210 to 250 volts will work, as long as it is rated at 60-watts or less. … Read more
We appreciate your attention to care and comfort when using your Health Mate sauna. Covers and cushions for the majority of Health Mate sauna models can be purchased from Laguna Canvas. We highly recommend using a cover if you are storing or using your sauna outdoors on a patio or in surroundings that are subject to … Read more
Health Mate saunas are made for indoor use, and we don’t recommend placing them outdoors. Additionally, having your sauna inside your home provides convenience and added comfort. However, sometimes your space is limited indoors, and the outdoor option is simply more feasible. We have a few tips when placing and using your sauna outdoors to help improve … Read more
