Health Mate is proud to offer a Limited 10-year Warranty. You can read the full warranty terms in your manual.
1. What products are covered under the warranty?
- The warranty covers full-size saunas purchased after December 31st, 2024, including the sauna cabin, frame, hardware, and components listed in the Warranty Sheet and the chart below:
| Health Mate Sauna: Limited Lifetime Warranty | Indoor Residential Use | Indoor Commercial Use |
|---|---|---|
| Product | ||
| Health-Mate Sauna Cabin & Frame | 10 years | 1 year |
| Health-Mate Sauna Vertical Paneling | 10 years | 1 year |
| Health-Mate Sauna Flooring and Baseboard | 10 years | 1 year |
| Health-Mate Sauna Door/ Glass/ Hinges | 10 years | 1 year |
| Health-Mate Sauna Handles & Fixtures | 10 years | 1 year |
| Sauna Electronic Controls & Wiring | 10 years | 5 year |
| Heater Core, Harness, and Wiring | 10 years | 5 year |
| Interior Lighting Fixtures and Wiring | 10 years | 5 year |
| Exterior Lighting Fixtures and Components | 10 years | 5 year |
| Interior Audio Fixtures and Components | 10 years | 5 year |
| Labor of Factory Installed Component | 10 years | 5 year |
| Upgrades, Options, Parts & Accessories | Per Manufacturer’s Warranty Unless Otherwise Noted at Sale or Contract | |
2. What is covered for the sauna cabin, frame, hardware, and components?
- The sauna frame (including walls, floor, and ceiling) is covered for maintaining structural integrity.
- Sauna hardware and components, such as the heater, controls, power supply, electrical wiring, lighting hardware, and audio components, are covered for defects in material, workmanship, or functionality.
3. Are non-factory installed parts, components, options, and accessories covered?
- Non-factory installed parts, components, options, and accessories are not covered against defects unless expressly stated in the purchase agreement or invoice.
4. Are there any implied warranties?
- All implied warranties, including merchantability and fitness for a particular purpose, are disclaimed to the fullest extent allowed by law.
5. What are the limitations and exclusions of the warranty?
- The warranty period starts from the date of purchase and covers the period between delivery/pickup and installation.
- The warranty is not transferable, and any relocation or shipment by the customer may void the warranty.
- Damage resulting from various factors including transportation, improper handling, installation, misuse, or acts of nature are excluded from coverage.
6. Does the warranty cover labor, transportation, or other costs?
- The warranty covers labor within the United States and Canada, but the user is responsible for postage, shipping, and handling for products outside these regions.
- Costs related to the removal and reinstallation of units, loss of use damage, and other incidental expenses are not covered.
7. How can I register my product for warranty?
- The company encourages customers to register their products within 10 days after delivery.
8. How do I obtain warranty service?
- To obtain warranty service, contact Customer Service.
- Provide a description of the problem and proof of purchase.
- The user may be responsible for shipping and handling fees for returning failed components.
For technical support or additional questions, please contact us over the phone.
Health Mate has been manufacturing quality in-home infrared saunas for over 4 decades. Our wide selection of infrared saunas for sale ensures there’s something for everyone.
